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Frequently Asked Questions
FAQ Categories
Samples
Shipping
Do you offer samples or singles?
Do you have a catalog?
Do you have a sample pack of envelopes?
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How long does it take to receive an order?
Do you ship Internationally (including Canada)?
Can I order with Next Day shipping?
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Ordering & Payment
Returns & Exchanges
Do you have a retail store?
Can I order by phone?
Do you ship Internationally (including Canada)?
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What is your return policy?
How do I return an order?
When will the return credit appear on my card?
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Cutting
Products - General
Can you cut special shapes or rounded corners?
Do you have legal, 8 1/2 x 14 sized paper?
Can you cut smaller than 4 1/16
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Can you explain the paper weight system?
Do you have any guidelines on making invitations?
Do you have legal, 8 1/2 x 14 sized paper?
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Products - Metallic
Products - Vellum
Is there a way to print on the metallic cardstock?
What is the difference between the Pearlescent Metallic Cardstock and Text?
Is the metallic paper double sided?
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Is it possible to print photos on the vellum?
Should I choose the 17# or 29# white vellum?
Can the vellum paper be embossed?
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Products - Envelopes
Making Invitations
Do you have inner / outer envelope sets?
Can you print addresses on envelopes?
Do you have a sample pack of envelopes?
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Do you have any guidelines on making invitations?
Do you have a thermography / offset printing service?
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Contact
Company
How do I contact you?
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Do you have a retail store?
Where are you located?
Do you have a monthly email newsletter?
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Privacy & Security
Products - Item Specific
Is it safe to order online?
What is your privacy policy?
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Watercolor
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Products - Cards & Pocketfolds
Products - Accessories
Can Petal Cards be mailed without an envelope?
Do you have any other sizes of pocketfolds?
Can a A1 (4 Bar) envelope fit in the pocket for the A7 Himalaya Pocketfold?
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Do you have colored address labels?
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Products - Custom Printed Invitations
Products - Linen
Can custom invitations be ordered with your blank products?
Can invitations be ordered blank?
Can I order invitation samples?
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What is the difference between the Bright White Linen and the Bright White Linen (DISCONTINUED)?
What is the difference between the Natural Cream Linen vs Natural Cream Linen (DISCONTINUED)?
What is the color difference between the Lively Ivory Linen vs Natural Cream Linen?
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