 | Can I order by phone? | |
 | It is best to place orders placed directly online to prevent typos in item and address information which may occur while taking an order over the phone. Online orders also ship out quicker.
If you would prefer to contact us via phone or are having dif |
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| Do you have a retail store? | |
| Unfortunately we do not have a retail location. Orders can only be ordered online and received by shipping through a carrier (UPS / USPS). |
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| Do you ship Internationally (including Canada)? | |
| I am sorry, but we do not ship to Canada or Internationally. If you can have it shipped to someone in the US who can forward to you, that would be best.
If that is possible, we can accept payment via Paypal.com. Please send the following information: |
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| Can I change my order after submitting? | |
| We try to ship our orders out as fast as possible so your order will be processing shortly after it is placed in most cases. You can send a request via our Contact Us Form, but we cannot g |
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| Can I order half (50 sheet) packs or smaller quantities than shown online? | |
| We only have the pack quantities shown online and sample / single sheets (on the bottom of most product pages). |
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| Can I order by mail? | |
| Yes we can accept orders by mail. Please print and mail the form below with your order information:
http://www.paperandmore.com/downloads/orderform.pdf
Please include a check or money order. Checks may take 5-7 business days to clear. We do not acc |
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| What payment methods do you accept? | |
| We accept Visa, MasterCard, American Express & Discover credit cards. We can accept checks via mail order as well. We do not accept purchase orders. |
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| How can I pay for an International order? | |
| Please send the following information:
1) A list of the items you need (with item numbers, name and quantities) and we can send an invoice via Paypal.com to collect payment.
2) The U.S. shipping address to determine if tax needs to be charged.
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| What is your sales tax policy? | |
| If the order is being shipped outside California, there will be no sales tax. Orders being shipped to California will be charged 8.25% tax. Alameda County residents in California are charged 9.75% sales tax. |
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| Can I order a sample of your papers, envelopes or cards? | |
| You can order samples or singles of any paper, card or envelope from the bottom of each specific product page. When on a particular item, you can scroll down to find the link to order samples.
We also have sample packs of our different papers in each s |
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| What is your shipping policy? | |
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UPS Ground:
Estimated Delivery: 5 Business Days + Processing
UPS 2 Day:
Estimated Delivery: 2 Business Days + Processing
USPS Priority Mail:
Estimated Delivery: 2-3 Business Days + Processing (see note below)
• Processing takes ap |
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| Do you accept purchase orders? | |
| I'm sorry, but we do not accept purchase orders. We do accept Visa, MasterCard, American Express & Discover credit cards. We can accept checks via mail order as well. |
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| Is it possible to change the address of an order? | |
| If an order has already shipped out, we cannot change the shipping address of the order. Please double check the address before ordering.
If an order has not yet shipped out or been processed, we can make try to make the change for you.
Please |
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| Can I purchase on credit or via purchase order? | |
| We do not have purchasing via credit accounts or purchase orders. Orders can be placed directly online with payment via credit card.
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| Can I order 25 envelopes or a smaller quantity than what is shown? | |
| We only have the pack quantities shown online and sample / single sheets (on the bottom of most product pages). |
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| How does the credit card authorization work? | |
| When an order is placed on our site, the credit card is checked against with credit card company computer system to approve the transaction. An authorization is created on the credit card by the credit card company upon any attempt to authorize the card a |
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| Are your items available in any retail stores in my local area? | |
| Our items are only sold through our website and we do not have them for sale at any retail store. |
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| I am having trouble entering my credit card expiration during checkout? | |
| Please make sure you are entering the credit card expiration date MM/YY.
Tips:
- The slash must be included in the date i.e. MM/YY and not MMYY
- Enter the number 0 if the month or date is a single digit i.e. 04 if the month is 4.
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| May I setup a corporate account with your company? | |
| I'm sorry, but we do not setup corporate accounts within our company. We do accept Visa, MasterCard, American Express & Discover credit cards. We can accept checks via mail order as well.
Once an initial order has been placed with us, on any future ord |
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